Terms & Conditions

Terms & Conditions
Niche Online Limited
Effective Date: [15th June 2025]

Welcome to Niche Online Limited. By accessing or using our website (www.nicheonline.co.uk), you agree to be bound by the following terms and conditions. Please read them carefully.

1. User Responsibilities

By using our website, you agree that:

You are at least 18 years of age or have the permission of a parent or guardian.
You will not use the site for any unlawful or prohibited purpose.
You will provide accurate, current, and complete information when placing orders or registering an account.
You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

2. Payment and Refund Policy

All prices are listed in GBP (£) and include VAT where applicable.
Payments are processed securely through third-party payment providers (e.g., Stripe, PayPal). We do not store or have access to your payment card details.
Orders are not considered confirmed until payment has been successfully processed.
We accept returns within 14 days of receipt, provided items are unused, in their original condition, and with all tags attached. Refunds will be issued to the original payment method once the return is received and inspected.
Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

3. Privacy and Data Handling

We collect personal data such as your name, address, email, and order history to process and fulfil your orders, and to communicate with you.
We do not sell, rent, or trade your personal data to third parties.
Your data may be shared with third-party service providers strictly for operational purposes (e.g. shipping partners, payment gateways).
For more information, please refer to our Privacy Policy (link to actual privacy policy).
If you have any questions or requests regarding your data, please contact us at [email protected].

4. Limitation of Liability

To the fullest extent permitted by UK law, Niche Online Limited will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.
Our liability for any direct loss or damage shall be limited to the total amount paid by you for the product(s) in question.
We do not warrant that the website will be error-free, uninterrupted, or free from viruses or other harmful components.

5. Intellectual Property

All content on the website, including images, graphics, logos, and text, is the property of Niche Online Limited or its content suppliers and is protected by copyright and intellectual property laws.
You may not use, reproduce, or distribute any content without our prior written permission.

6. Governing Law

These terms shall be governed and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

7. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted on this page with the effective date updated. Continued use of the website after changes indicates your acceptance of the revised terms.

Contact Us
If you have any questions about these terms, please contact us at:
📧 [email protected]

All legal disputes related to card processing are handled under United Kingdom Law.

Returns

Our policy lasts 14 days. If 14 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund or exchange.

If your parcel is returned outside of the returns cut off period we will unfortunately be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require you to include proof of purchase consisting of your order number or packing slip.

We aim to ensure refunds/exchanges are processed within 5 working days of receipt of your returns parcel however during busy periods this may be slightly longer. We appreciate your patience with this.

Your items can be returned in store or by posting back to us.

Refunds (if applicable)

Once your return is received and inspected then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 -5 working days.

To return your product, you should mail your product to:

Niche Online
Hancock and Wood Ltd
25-29 Bridge Street
Warrington
Cheshire
WA1 2EZ

Please make sure the parcel has a return address specified in case of an issue.

You will be responsible for paying for your own shipping costs for returning your item. We recommend you send your parcel recorded delivery and please retain your proof of postage. Shipping costs are non-refundable.

Discount Code Terms

Discount codes can only be applied once to any order and cannot be used in conjunction with any other promotions.
Once applied the discount code cannot be used again.
Discount codes cannot be added or refunded after the purchase has taken place.
Two discount codes cannot be used on an order.
If an item is returned from an order that had a discount code applied, the value of the code used will be deducted from any refund.
Codes that have been redeemed cannot be reissued in the event of a return.

New Customer Promotion

If you are a new customer, you will be given the chance to enter your email address & sign up to our newsletter, once you have subscribed you will receive a further email with a 10% off your first order code. You must wait for this email before placing your first order to use your discount.

Discount code is valid ONLY for new customers.
Discount code can only be used once.
Discount codes cannot be used on Sale Items or Promotions.
We cannot refund the discount once an order has been placed.
The discount code will apply 10% discount across your whole order, excluding shipping.
Promotion is subject to change and we reserve the right to withdraw the promotion at any time.

Birthday Promotion

If you have submitted you email address and date of birthday and are signed up to receive marketing you will receive a code to use on your birthday month that will entitle you to 20% off your next order.

Discount code can only be used once.
Discount codes cannot be used on Sale Items..
We cannot refund the discount once an order has been placed and the code cannot be used on future orders.
The discount code will apply 20% discount across your whole order, excluding shipping.
Promotion is subject to change and we reserve the right to withdraw the promotion at any time.

Further Promotion

If you have placed your very first order you will be subject to receive further promotions and offers. Should you qualify for these emails the following will apply:

Discount codes can only be used once.
Discount codes must adhere to the rules set within email.
Discount codes cannot be used on Sale Items and they cannot be used in conjunction with any other promotion or offer.
We cannot refund the discount once an order has been placed and the code cannot be used on any orders other than the ones specified.
The discount code will apply the specified discount across the entire order excluding shipping.
Promotion is subject to change and we reserve the right to withdraw the promotion at any time.

Big Summer Offer!